Ever thought of disagreements and miscommunication in the workplace as your greatest leadership asset? With in-person work back in the mix, how we connect, communicate and collaborate has changed. Understanding how to manage conflict is more important than ever. If you’ve struggled with navigating different opinions or wondered how to turn discord into innovation this episode is for you.

Today we dive into the art and science of alternative dispute resolution, how healthy conflict can spark creativity, improve relationships and create inclusive workplace cultures. We’ll look at why we shouldn’t avoid conflict but embrace it – and how strategic communication can turn challenges into opportunities for growth.

So get ready for some practical tips – how to acknowledge opposing views and why sometimes silence is the best response. We’ll get into the nitty gritty of workplace dynamics, leadership presence and how to thrive in the modern workplace.

Episode Highlights:

[02:27] Today we will be discussing alternative dispute resolution or what HR specialists refer to as ADR or conflict resolution.

[03:06] With many return to work policies in place workers are going to have to resocialize themselves and adjust to being back in the office.

[04:20] We have to make adjustments. There are also going to be more face-to-face interactions. This results in more communication and possibly more miscommunication.

[05:20] It's vital to be mindful of office etiquette and respectful behavior. Differences of opinion will and should happen.

[06:08] It's healthy to see things differently.Different opinions create ground for innovation, creativity, and strategic thinking.

[07:07] There are appropriate ways to disagree without being passive aggressive or disrespectful.

[07:47] In, Why We Should Be Disagreeing More at Work, Amy Gallo points out that there are better work outcomes when there are differences of opinion.

[08:38] A quote by Liane Davey about how conflict creates opportunity for innovation.

[09:19] Promoting interactions through the use of asking strategic questions supports thinking and learning. These same principles can be used with conflicts.

[10:12] It's important to know how to communicate a response when we do disagree. Respectfully acknowledge their perspective. "I understand where you're coming from."

[11:13] You can also say, "I see your point" and then offer your perspective. You could also say, "on the other hand" before offering your perspective. With these responses, you want to acknowledge the fact that their opinion matters.

[12:42] The importance of staying emotionally regulated. Having an open and objective mindset and being patient and without judgment.

[14:02] Organizations hire you for your professional opinion, not your personal opinion.

[15:43] It's beneficial to leave the room if you are becoming emotionally unregulated.

[16:49] Every conversation does not require a response.

[17:30] Silence is a response and a source of great strength.

Resources & Links Related to this Episode

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The Art of Healthy Disagreement for Leaders

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