Our Communication Is a Reflection of Our Identity

Let’s face it, communication is at the core of everything we do. It encompasses conversations, negotiations, mediations, training, teaching, and facilitation. Even our thoughts are communicated non-verbally through our behaviors. In my latest book, “THINK Globally LEAD Strategically,” I share several insights regarding communication.

Whether verbal or non-verbal, the way we communicate reflects our character and projects an image that signals who we truly are. Communication is a multi-phase process involving speaking, hearing, listening, clarifying understanding, and responding. Leaders can enhance their communication by mirroring or reflecting what they heard, allowing the speaker to confirm or clarify their comprehension. Without asking clarifying questions or maintaining a stance of curiosity, miscommunication often ensues as assumptions are made. We all know how long it can take to reach a point of clarification once uncertainty sets in.

When leaders remain curious rather than judgmental, they create a space of psychological safety, fostering a willingness to listen and learn. Regardless of our vocation, role, or title, we should all cultivate a mindset of curiosity, which encourages learning and promotes a growth mindset. No one knows everything, and believing otherwise is a path to stagnation.

The two primary roles we play in communication are speaking and listening. In my book, “THINK Globally LEAD Strategically,” I remind readers that hearing is a physiological process, while listening is interpretive. Active listening requires presence and reflection on what is heard, promoting deeper understanding and reducing the escalation of highly charged emotions and conflicts. Speaking to or with others is an opportunity to engage, share, and learn.

Embrace curiosity and judge less. Be willing to learn, experiment, innovate, engage, and invite others to participate in the process with you. This emotional skill forges connections, clears pathways, builds relationships, and leads to profound understanding between individuals. It's the first step toward meaningful dialogue and connection. Try it today!